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Frequently Asked Questions

For your convenience we have designed many different options to filter or search among our products. Using the menu bar at the top of the website, you can browse through the various categories and refine what product type you are looking for. You also have the option to filter products further by characteristics such as Activity and/or Colour.

If you know exactly what you need, you can use our search facility, type in the relevant
key words and you will find all items related to your search.

Once you have found what you were looking for, simply click “Add to cart” and either continue shopping or follow the screen instructions to fill in payment and delivery details.

No you do not need an account to shop with HR Lawrence

However, creating an account will allow you to order without having to fill in your details every time you shop with us. You will also be able to view your order history and track your current orders.

Yes, we never want to send you anything that doesn’t fit properly.
HR Lawrence Size Chart

In stock items may be changed or cancelled up until the day they are shipped. An email notification will be sent once the order has been shipped.
Custom orders cannot be altered 24 hrs after the order is placed.

In the event an order change or cancellation is required please call Customer Service immediately at 1 (514) 878 1065, and they will do their best to fulfill your request.

For additional information about cancelling your order, check our Returns Policy. If your order has already been shipped, you will need to follow the steps to return the item to us.

If you already have an account, you can change your details by logging into My Account. Simply choose “Personal Information” and edit your address by clicking on the pen.

If you are not receiving our regular newsletter, you could be missing out on exciting news. The most common reason for this is that your email software is marking emails from us as junk mail and sending them to your spam folder. To stop this from happening, please add newsletter@ to your email address book, then our emails should come through just fine. If you checked this and are still not getting the newsletter, make sure you typed in the correct email address when you signed up with us. Sign into My Account or get in touch with Customer Service: 1 (514) 878 1065 or sales@hrlawrence.com, and we will do our best to sort it out for you.

If you have general problems, we recommend that you make sure you have the latest updates and patches for your operating system. In order to enjoy an excellent online experience, we recommend updating your internet browser on a regular basis by using the latest versions for your respective browser.

If you are still having problems using our site, please feel free to get in touch with Customer Service: 1 (514) 878 1065 or sales@hrlawrence.com and we will be happy to help.

If items are disappearing from your shopping bag, this may be because you are using your internet browser’s “back” button, rather than selecting one of the “Continue shopping in…” links on the shopping cart page.

If you are still having problems, try deleting the cookies on your computer. Usually, you need to select the tab “Tools” on your internet browser to clear the browsing data.

When you want to shop with us or access your account, we ask you to sign in. If you cannot remember your password, just type your email address in to the “Forgotten Your Password” box on the sign in page, and we will send you a reminder which includes your password.

You can change your password, main email address or any of your other details at any time just by signing in to My Account.

If you still have problems signing in, or have any other queries, please contact Customer Service: 1 (514) 878 1065 or sales@hrlawrence.com.

A payment decline can happen for a number of reasons. Please check your account details to make sure that the card details such as the card type, validity date, name and your billing address are the same as the card they are registered to.

If the problem continues, please enter the details of another card.

Please contact Customer Service: 1 (514) 878 1065 or sales@hrlawrence.com, if the problem persists. We will try to advise you further.

Some of our most desirable items run out of stock very quickly, so don’t wait to make a purchase. However, some of our products are running styles which will be frequently restocked.

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