At HR Lawrence we stand behind the quality of everything we offer and sincerely hope that you will be happy with your fine jewelry purchase.
All HR Lawrence products purchased on our website or at any authorized retailer are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product.
Return and exchanges for items purchased at hrlawrence.com
Here’s what you need to know:
HR Lawrence cannot cancel or change orders once they have been submitted. We apologize for any inconvenience this may cause. If changes are required, please wait to receive your order and request any returns or exchange at that time. Please feel free to contact us with any question you may have by sending us an email at: [email protected].
Exchange and return requests must be made within 30 days of purchase and you must provide the item in its original condition, including boxes, labels and tags.
A proof of purchase is mandatory for any warranty, exchange, return, refunds and repairs issues.
Return shipping costs incurred are the responsibility of the sender.
Email [email protected] or 1 (514) 878 1065 and let us know what the reason for the return request is. This step is necessary in order to begin your exchange or return authorization process and to provide you with all the required information.
Once you have received your return authorization number from us, place the item back in its original box and place the box in a protective shipping envelope, bag or box and clearly mark the return authorization number provided on the outside of the package.
For an exchange, we will release your new items once your initial product has been received and inspected.
Returned product must be inspected before issuance of refund. Your refund will be issued to the original method of payment. Please allow up to 10 business days from the time received for your credit card company to process the refund into your account.
Please note ALL custom produced items are non refundable.
Please note all items in our “SALES” section are final sale.
No refunds, returns or exchanges will be issued for these items.